Global Sales Customer Support Manager
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Job Description
Global sales support manager leading order bookings and consumables quoting for Beckman Coulter’s life sciences business. Driving compliant execution, TAT adherence, and revenue realization across global teams.
Responsibilities:
- Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
- Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
- Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
- Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement
- Lead the sales order bookings and consumables quoting function across Europe and North America
- Ensure timely, accurate, and compliant execution of global support sales orders
- Enable timely revenue recognition and on-time customer quotes in line with defined Turnaround Times
- Enforce TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations
- Report to the Leader of Non-Customer Facing CS as part of Global Customer Care
Requirements:
- Bachelor’s degree in Business, Commerce, Operations, or a related discipline
- Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
- Minimum 3-5 years of people management experience, leading operational or transaction-based teams
- Proven experience managing sales order booking / order-to-cash execution for global or multi-regional sales teams
- Hands-on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
- Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high-volume environment
- Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)
- Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations) is a plus
- Experience managing or supporting high-volume transactional operations at scale is a plus
- Familiarity with reporting and analytics tools used for operational performance tracking is a plus
Benefits:
- Health care program
- Paid time off
- Flexible, remote working arrangements for eligible roles
- Ability to work remotely from home for this position
- Comprehensive, competitive benefit programs
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