Global Service Desk Analyst
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Job Description
Tier 1 Service Desk Analyst providing technical support for supply chain software solutions. Collaborating with customers and internal teams via phone and ticketing systems.
Responsibilities:
- Provide comprehensive support via both phone and the ticketing system
- Gather initial information to diagnose and troubleshoot software-related issues
- Accurately document all relevant information in the ticketing system
- Collaborate effectively with internal teams, external partners, and third-party vendors
Requirements:
- Strong customer service skills and ability to multitask
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to prioritize tasks and work independently
- 0–1 year of technical customer support experience
- Fluent in English
Benefits:
- Health insurance
- Professional development opportunities
- Flexible working arrangements
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