Growth Strategy – Analytics Manager
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Job Description
Analytics Manager responsible for operational insights in Sales and Customer Service teams at Kin. Own monthly reporting, commission management, and headcount modeling for efficient growth.
Responsibilities:
- Own monthly reporting end-to-end: validate data, prepare insight-driven memos, explain key trends and variances, and facilitate cross-functional discussions across Operations, Growth, and Finance
- Manage commission payouts and the commission platform, resolve issues proactively, and partner with Sales leadership on payout strategy and target-setting
- Build, maintain, and evolve Sales, Customer Service, and Underwriting headcount models, updating assumptions and improving forecasting accuracy to guide staffing decisions
- Analyze performance metrics including conversion rates, call volume, talk time, and sales behaviors to identify workflow optimization opportunities
- Own monthly Customer Acquisition Cost (CAC) reporting, reconcile data with Finance and Accounting, and clearly articulate drivers of variance to plan and month-over-month movement
- Lead proactive and ad-hoc analytical deep dives, transforming multiple datasets into clear insights and actionable recommendations
- Hire, onboard, and develop a junior analyst, establishing strong processes, accountability, and a scalable foundation for the function
Requirements:
- Experience owning operational reporting and financial models for Sales or Customer Service organizations
- Strong proficiency in SQL, Looker, and Excel or Google Sheets for complex analysis and Modeling
- Experience managing commission calculations or incentive compensation processes
- Deep understanding of operational and financial metrics such as conversion rates, CAC, productivity, and headcount forecasting
- Demonstrated experience managing and developing direct reports
- Ability to independently own complex analytical processes and explain the “why” behind metric movement
- Experience partnering cross-functionally with Operations, Finance, and Data teams to influence business decisions
Benefits:
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
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