Head of Design
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Job Description
Head of Design leading Blackboard’s global UXD organization and AI-powered EdTech products. Shaping accessible, user-centered design strategy across LMS, Ally, and institutional solutions.
Responsibilities:
- Lead Blackboard’s global User Experience and Design organization
- Own the vision and strategy for how users experience Blackboard LMS, Blackboard Illuminate, Ally, and institutional effectiveness solutions
- Lead, grow, and inspire a diverse UXD organization across countries and time zones
- Partner with Product Management and Product Development leadership throughout product planning, prioritization, and execution
- Champion users through research, customer feedback sessions, and usability testing
- Lead responsible adoption of generative AI across the design practice
- Own design operations, including design systems, tooling, workflows, and quality standards
- Ensure accessibility and inclusive design across all experiences
- Build an agile culture of rapid iteration and continuous learning
- Define roles, responsibilities, and ways of working across design, product management, and development
- Present design strategy, research insights, and solutions to executives, customers, and industry audiences
- Manage budget, resourcing, and priorities
- Adjust working hours to support distributed teams
- Travel up to 20% for teams, customers, and company events
Requirements:
- Bachelor’s degree or equivalent work experience
- At least 15 years of experience in user experience, product design, or a related field
- Significant experience leading design leaders and individual contributors
- Experience building and scaling design organizations of 10+ professionals across Product Design, research, documentation, and accessibility
- Experience leading diverse, geographically distributed teams across multiple countries, regions, and time zones
- Executive-level design strategy experience connected to measurable user and business outcomes
- Hands-on, everyday fluency with generative AI design technologies such as Figma Make, Claude Design, Claude Code, and other LLM-based tools
- Deep expertise in Figma, prototyping, and design systems
- Working knowledge of HTML, CSS, JavaScript, usability, and accessibility
- Expertise engaging customers and users through design research, testing, and iterative feedback loops
- Experience delivering simple, elegant solutions to complex problems in highly agile environments
- Strong leadership skills and ability to create a collaborative, inclusive, high-performing team culture
- Flexibility to work outside standard hours when needed
- Excellent communication, negotiation, and presentation skills
- Experience with WCAG accessibility standards
- Fluency in written and spoken English
- Candidates must be legally authorized to work in the country where the role is based; no visa sponsorship or immigration support
- Preferred: experience in education technology or enterprise SaaS
Benefits:
- Flexible working hours to support business priorities and distributed teams
- Equal employment opportunity/affirmative action employer
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