Manager, Forward Deployed UX Designer
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Job Description
Managing forward-deployed UX designers co-creating AI-native readiness solutions with government and industrial customers. Shaping product experiences across field deployments and the core platform.
Responsibilities:
- Lead a newly created team of Forward Deployed UX Designers
- Embed directly with customers to understand their missions and how they evaluate continuous readiness
- Co-create solutions and validate design decisions at depots, factories, program offices, and operational settings
- Turn customer understanding into product direction and innovative AI-native solutions
- Scale systems enabling forward-deployed teams to innovate at the edge and integrate work into the core platform
- Own discovery end-to-end across multiple critical deployments, from framing questions to delivering insights that direct product delivery
- Own deployment experiences and connect them to customer readiness and account outcomes
- Refine principles guiding design decisions and create a coherent product experience
- Identify and measure critical workflows and provide synthesis that enriches the core platform
- Collaborate with forward-deployed engineering and data partners
- Define and test human–AI collaboration patterns in agentic workflows
- Contribute to a scalable design system and interaction language
- Lead designers at customer sites through field observation and evaluative testing
- Align forward-deployed, go-to-market, and core platform roles when priorities compete
- Recruit, mentor, and develop forward-deployed UX designers
- Promote AI-native ways of working, including prototyping in code and working directly with models
- Contribute to a culture of craft, collaboration, and candor
Requirements:
- U.S. Citizenship is required
- 6+ years in product design
- 1+ year leading or mentoring designers, as a manager or lead
- Track record of design shaping product and business outcomes in complex enterprise, analytics, or AI-native software
- Systems thinking across products and workflows, such as service design, multi-product consistency, or workflows spanning organizations
- Experience co-creating with domain experts and stakeholders in technical domains and turning that work into a shipped product
- Hands-on fluency with AI, including designing for agentic or model-driven products and understanding how they fail
- Deep grounding in research and HCI
- Experience in high-growth environments where you built structure without slowing the team down
- Current possession of a U.S. security clearance, or ability to obtain one with sponsorship (desired)
- Experience designing for defense, government, or public sector (desired)
- Background in supply chain, logistics, manufacturing, or industrial operations (desired)
Benefits:
- Up to 50% travel to customer sites, operational settings, and partner locations
- Security clearance sponsorship available for eligible candidates
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