Director, UI/UX Design
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Job Description
Director leading UI/UX design for WELLSTAR’s AI-first healthcare EMR platform. Developing designers, strengthening design systems, and improving clinician-centered product experiences across Canada.
Responsibilities:
- Lead and develop the established design team through coaching, feedback, career support, and performance management
- Own the quality, consistency, and coherence of the Clinical Platform Group’s end-to-end product experience
- Establish and uphold design standards incorporating accessibility and clinical safety
- Set design direction for AI integration into clinical workflows, including suggestions, confidence, provenance, and clinician control
- Partner with Product and Engineering leaders across problem definition, discovery, refinement, delivery, and release
- Improve handoffs and feedback loops among Design, Product, and Engineering
- Refine design processes from intake and discovery through critique, handoff, and design QA
- Champion the design system, patterns, documentation, and tools
- Establish sustainable user research through interviews and engagement with clinics
- Translate clinician and customer insights into product and roadmap improvements
Requirements:
- Experience leading and developing product designers, including coaching, feedback, career development, and performance management
- Experience designing and shipping complex, workflow-heavy software where usability, accuracy, and attention to detail matter
- Strong design judgment and ability to critically evaluate work, challenge assumptions, and improve user experience quality and consistency
- Experience improving design-team operations, including discovery and research practices, critique and review, design systems, handoffs, or design QA
- Experience working closely with Product and Engineering teams in an agile product environment
- Understanding of design involvement in discovery, backlog refinement, sprint planning, development, and release
- Ability to influence peers and senior stakeholders and communicate design decisions and trade-offs clearly
- Comfort exploring AI-assisted design tools
- Experience designing AI or LLM-powered products, including human-in-the-loop experiences, is an asset
- Ability to work with complex, information-dense experiences while balancing user needs, accessibility, technical constraints, and clinical realities
- Experience in healthcare, EMR/EHR products, or another regulated environment is an asset
- Legally eligible to work in Canada on an ongoing basis
- Open to occasional travel for team on-sites and clinic visits
Benefits:
- Remote-first work arrangement
- Occasional travel for team on-sites and clinic visits
- Leadership and influence over product experience and design function
- Opportunity to develop designers and shape design practice
- Virtual interview process
- Diverse, inclusive, and accessible workplace
- Accommodations available upon request during the selection process
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