Head of Oracle Services – Contractor
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Job Description
Head of Oracle Services leading global Oracle support and AMS delivery for Support Revolution. Transforming services, developing distributed teams, and driving customer growth.
Responsibilities:
- Lead global Oracle Support and Application Managed Services delivery across multiple customers and complex Oracle environments
- Act as a trusted senior partner to customers and ensure exceptional service experiences
- Inspire, develop and grow high-performing Oracle teams globally
- Identify and implement improvements to processes, tooling, reporting and ways of working
- Support renewals, upselling, service expansion and new customer opportunities
- Provide Oracle expertise for bids, RFPs, presentations, workshops and customer discovery sessions
- Shape onboarding, transitions, service models and delivery approaches for new customers
- Lead new clients from initial onboarding through to structured support and AMS delivery
- Manage project plans, transition plans, resources, timelines, milestones and delivery activities
- Coordinate global/distributed and cross-functional teams to deliver customer outcomes
- Manage escalations, critical incidents and challenging customer situations
- Contribute to strategic direction, service transformation, customer success and business growth
Requirements:
- Strong Oracle EBS experience with a solid understanding of Oracle applications and business processes, ideally across Financials, Supply Chain, HR and Payroll
- Extensive experience leading Oracle Support and/or Application Managed Services (AMS) teams
- Proven project management and service delivery experience
- Ability to manage multiple priorities, projects and customer commitments from initiation through successful delivery
- Strong people management and leadership experience, including developing, mentoring and building high-performing Oracle teams
- Proven experience managing enterprise customers and complex service delivery environments
- Experience leading new customer onboarding and transition projects
- Ability to develop and manage project plans, transition plans, resource requirements, timelines, milestones and delivery activities
- Experience managing global or distributed teams and coordinating cross-functional resources
- Strong commercial awareness and experience supporting bids, proposals, RFPs and pre-sales activities
- Excellent communication and presentation skills
- Strong understanding of ITIL and service management principles
- Ability to manage escalations, critical incidents and challenging customer situations
- Proactive and commercially minded approach
- Must be currently based in the UK and have the right to work in the UK without sponsorship
Benefits:
- Potential to transition from the 12-month contract into a permanent role based on business needs, performance and mutual fit
- Distributed/global working environment
- Opportunity to influence strategic direction and shape the future of the Oracle Services organisation
- Opportunity to make meaningful improvements and contribute to customer, people and business growth
- Collaborative team environment
- Inclusive recruitment process and reasonable adjustments/support
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