Head of Product Success – Media
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Job Description
Head of Product Success at Protege leading fulfillment and delivery operations for media deals. Collaborating across teams to ensure successful execution in a dynamic AI-focused environment.
Responsibilities:
- Own end-to-end fulfillment for Media deals, from pre sales sampling through to final delivery
- Oversee execution across video, audio, and motion capture pipelines, ensuring consistency and quality
- Partner closely with Sales, Partnerships, Engineering, and Product to translate deal terms into executable plans
- Manage scope, timelines, resourcing, and risk across multiple concurrent deals
- Design, implement, and continuously improve operational workflows for the Media vertical
- Build scalable systems for scoping work, scheduling, production tracking, and delivery
- Establish clear success metrics, reporting, and accountability across projects
- Identify bottlenecks and proactively solve for scale, efficiency, and quality
- Manage and grow a media product success team for each vertical
- Set clear goals, roles, and expectations for team members
- Coach and develop high-performing operators and project leads
- Foster a culture of ownership, clarity, and execution excellence
- Serve as the primary point of coordination between Media, Product, Engineering, Sales, Product and external partners
Requirements:
- 7+ years of experience in operations, customer success, deal operations, sales fulfillment, chief of staff, or client delivery roles—ideally in media, AI, or tech
- Proven experience managing teams and complex, multi-stakeholder projects
- Strong operational instincts—you can design systems, not just run them
- Excellent communication and stakeholder management skills
- Comfort operating in fast-moving, ambiguous environments
- Nice to Have: Experience working with AI-driven media or emerging creative technologies, Background in a startup or high-growth environment, Experience owning post-sale delivery for enterprise or strategic partners
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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