Health Engagement Specialist I
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Job Description
Engagement Specialist I at Sylvan Health connecting patients with virtual nutrition care and support. Educating patients on programs and scheduling telehealth appointments with Registered Dietitians.
Responsibilities:
- Serve as the initial point of contact for patients and caregivers
- Build rapport and establish trusting relationships with patients and families
- Make outbound calls to educate patients about Sylvan Health programs and assist with enrollment; schedule telehealth initial and follow-up visits with Registered Dietitians
- Support patients with questions related to scheduling, telehealth visits, and general insurance concepts
- Send follow-up communications through phone calls, SMS, email, and patient portal messaging
- Provide timely support for inbound patient communications, including appointment adjustments and visit transfers
- Deliver exceptional customer service and empathy during every patient interaction
- Collaborate closely with Registered Dietitians and other care team members
- Document patient interactions accurately within EMR and CRM systems
- Resolve patient and caregiver questions professionally and efficiently
- Navigate multiple systems and workflows simultaneously in a detail-oriented manner
Requirements:
- Legally Authorized to work in the U.S.
- 2+ years of experience in a patient-facing or healthcare communication role; examples include: Care Coordination, Patient scheduling, Healthcare customer support
- Strong interpersonal and communication skills with the ability to connect with individuals from diverse backgrounds and varying levels of health literacy
- Demonstrated ability to manage sensitive, complex, or fast-moving situations in real time
- Working knowledge of the U.S. healthcare system, including:
- Provider visit types and care pathways
- Basic insurance concepts such as deductibles, coverage, and in-network vs. out-of-network care
- General patient navigation workflows
- Ability to communicate clearly and confidently across phone, SMS, and email
- Strong organizational skills and attention to detail
- Comfortable adapting to evolving workflows and operational processes
- Ability to work efficiently across multiple software systems simultaneously
- Bachelor's degree preferred, but not required
- Helpful but not required: Previous experience or working knowledge in nutrition or Medical Nutrition Therapy space
Benefits:
- 1099 structure
- Work From Home
- Training, development, and experience participating in a fast-paced, collaborative team environment
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