Healthcare Customer Service Representative
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Job Description
Healthcare Customer Service Representative providing remote support for health plan inquiries and assistance. Ensuring exceptional service through effective communication and troubleshooting online health account access.
Responsibilities:
- Recommend upgrades to health plans based on strong product and brand knowledge
- Conduct research and outbound calls for customer inquiries regarding health care benefits
- Assist members with online health account functionality and locating doctor and facility information
Requirements:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset recommended (Bluetooth headsets not acceptable)
Benefits:
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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