Healthcare Customer Service Representative
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Job Description
Remote Healthcare Customer Service Representative assisting members with health account inquiries and consulting on health plans. Requires customer service experience and adherence to HIPAA guidelines.
Responsibilities:
- Recommend upgrades to health plans based on customer needs
- Conduct research and do outbound calls regarding healthcare benefit and eligibility questions
- Assist members with online health account functionality and locating information
Requirements:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset recommended
Benefits:
- Performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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