Healthcare Sales Specialist
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Job Description
Remote Healthcare Sales Specialist coordinating patient outreach and appointments for a U.S.-based prosthetics and orthotics provider. Managing referrals, documentation, scheduling, and HIPAA-compliant communications.
Responsibilities:
- Handle inbound and outbound patient inquiries through phone, email, chat, and text
- Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements
- Promptly contact patients following an inquiry, referral, or prescription
- Gather demographic, insurance, referral, prescription, and relevant clinical information
- Assess patient needs using established product, service, and scheduling guidelines
- Explain scheduling requirements, next steps, and expectations
- Address patient questions and concerns
- Follow up with patients who have incomplete information or outstanding requirements
- Schedule prosthetic and orthotic appointments at the appropriate clinic
- Determine scheduling location based on patient needs, location, device type, documentation status, and provider availability
- Support patient-facing scheduling and calendar coordination
- Ensure required information and documentation are received and reviewed before scheduling
- Coordinate with patients, physician offices, intake, billing, clinic teams, and support departments to resolve barriers to care
- Escalate difficult concerns, incomplete documentation, unreachable patients, or workflow barriers
- Review and confirm prescriptions, insurance information, physician details, referrals, and other records
- Enter and maintain patient information in applicable systems
- Document patient interactions, outreach attempts, appointment details, and follow-up actions
- Sort, prioritize, and respond to patient communications in a timely manner
- Maintain organized follow-up workflows for multiple patient cases
- Protect patient confidentiality and ensure HIPAA-compliant documentation and communication
- Collaborate with intake, billing, clinic operations, support teams, and leadership
- Participate in virtual training, coaching sessions, team meetings, and remote huddles
- Assist with internal calendar coordination when needed
- Participate in community outreach events or virtual health education sessions when requested
- Deliver timely, accurate, compassionate patient outreach and appointment scheduling for a U.S.-based prosthetics and orthotics healthcare provider
Requirements:
- Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role
- Experience handling inbound and/or outbound calls
- Comfortable conducting proactive patient outreach and following established scripts or workflows
- Ability to professionally address questions, concerns, and objections while guiding patients toward an appropriate next step
- Excellent verbal and written communication skills
- Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers
- Compassionate, patient, and professional communication style
- Strong organizational and time-management skills
- Excellent attention to detail and accuracy
- Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously
- Comfortable working in a fast-paced and metrics-driven environment
- Strong follow-through and ownership of assigned patient interactions
- Ability to collaborate effectively with intake, billing, clinic operations, physician offices, support teams, and leadership
- Knowledge of HIPAA requirements and commitment to protecting confidential patient information
- Positive and resilient attitude when handling rejection, upset patients, incomplete information, or unsuccessful outreach attempts
- Must be proficient in speaking and writing clear, professional English
- Must have relevant healthcare, administrative, customer service, or patient-facing work experience
- Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
- Must be available for video meetings with camera on when required
- Must be comfortable participating in virtual training, coaching sessions, and remote team huddles
- Must maintain HIPAA-compliant work practices and patient confidentiality at all times
- Must not have concurrent employment during scheduled working hours
- Must be available for the required 40-hour workweek
- Reliable laptop or desktop computer
- High-speed internet connection with minimum 25 Mbps
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet and professional work environment
- Preferred: 1–3 years of relevant patient-facing or healthcare experience
- Preferred: Experience with prosthetics and orthotics, DME, medical scheduling, patient access, referral and prescription coordination, insurance verification or collection, physician-office communication, CRM platforms, EHR/EMR systems, VoIP or healthcare phone systems, chat or text-based patient communication platforms, or U.S.-based healthcare organizations
Benefits:
- Dedicated HR & Contractor Support Team
- Premium VPN Access (Optional)
- HIPAA & Cybersecurity Training + Certification (Provided)
- Top 1% VA Performance Training
- Client-Approved U.S. Holidays
- Client-Approved Paid or Unpaid Time Off (paid time off optional and client-dependent)
- Access to Tools & Resources
- Optional Performance-Based Incentives
- Templates, workflow guides, productivity tools, and client-specific SOP support
- Optional contractor perks and client-approved allowances
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