Helpline Counselor, Care Consultant
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Job Description
Provide compassionate support as a Helpline Counselor for individuals facing Alzheimer’s issues. Assist with crisis intervention and education about Alzheimer’s progression while working remotely.
Responsibilities:
- Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline
- Apply Solution Focused Brief Therapy (SFBT) techniques and skills while providing short-term, goal-oriented consultation
- Educate constituents on Alzheimer’s disease and related dementias
- Identify and connect constituents to education, support, community resources, and emergency/crisis services if needed
- Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols
Requirements:
- Master’s degree in social work, psychology, or counseling
- 1 year of experience required
- 2-3 years of experience preferred
- Ability to utilize Solution Focused Brief Therapy (SFBT) techniques
- Demonstrated experience in core clinical/counseling skills including active listening, clinical assessment, empathy, collaboration, goal setting, and developing action plans
- Skilled in handling emotionally intense interactions including those involving trauma, abuse, suicidal or homicidal ideations
- Strong general computer skills including the ability to navigate multiple systems and databases
- Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease and related dementias.
Benefits:
- Health insurance
- 401(k) matching
- Tuition reimbursement
- Paid Time Off
- 12 annual holidays
- Paid Family Leave
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