HR/Payroll Systems Analyst
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Job Description
HR/Payroll Systems Analyst managing configurations and support for enterprise HR applications. Fostering compliance, security, and data integrity within a remote work environment.
Responsibilities:
- Plan, design, configure, deploy, support, and maintain system configurations and modifications for the enterprise HR/Payroll application to ensure accurate data, high system performance, and compliance with organizational policies.
- Perform highly advanced analysis and contribute to special projects and cyclical processes such as production expansion projects (e.g., new agency/entity deployments, new entity creation, deployment of new functionality), fiscal year-end close, legislative or regulatory system changes, third‑party integrations, software image upgrades, and decommissioning of functionality.
- Support customer agencies/entities with discovery, prototyping, configuration, security, conversion, integration, and acceptance testing for both implementation and post‑production support activities.
- Execute work in alignment with defined project scope, milestones, deliverables, and due dates, ensuring adherence to established processes, policies, and procedures.
- Manage and enforce role-based access control (RBAC) and least‑privilege models within the HR/Payroll application and connected systems.
- Design and maintain segregation of duties (SoD) rules; identify, analyze, and remediate SoD conflicts across business processes.
- Review and validate security roles, permission sets, and custom authorizations within the HR/Payroll application and all ancillary systems.
- Monitor and analyze authentication, authorization, and privilege‑escalation logs for suspicious behavior and coordinate findings with information security stakeholders.
- Oversee secure integration of third‑party applications using SAML, OAuth, OIDC, SCIM, and custom APIs, ensuring adherence to security and compliance standards.
- Validate system changes, customizations, and workflows for security and compliance impact and recommend mitigation strategies where needed.
- Respond to and investigate identity‑related security incidents, including account compromise, unauthorized access, and potential fraud indicators.
- Plan, design, implement, and maintain information technology security measures to safeguard system data and ensure confidentiality, integrity, and availability.
- Participate in annual SOC‑1 attestation audits and ensure that control design and operation address security, availability, processing integrity, confidentiality, and privacy in all solutions.
- Ensure all digital products and content associated with the HR/Payroll application meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users.
- Regularly review content and interfaces for accessibility compliance and coordinate remediation of identified issues.
- Maintain standards for security, performance, compliance, and architecture across the HR/Payroll application ecosystem.
- Review and recommend approval for security deliverables related to application architecture, system development lifecycle (SDLC), disaster recovery, system security plans (SSP), and related security documentation for current and planned applications.
- Provide Level 2 Service Desk support, including ticket handling for complex issues, in‑depth troubleshooting, root‑cause analysis, and basic configuration changes, following established and auditable processes.
- Collaborate and coordinate with Managed Services vendors performing Level 3 support activities, ensuring clear communication, appropriate escalation, and timely resolution of issues.
- Actively respond to and maintain customer ticket requests via the service desk, providing current status and documentation for break‑fix issues, incidents, required maintenance activities, and enhancement requests.
- Perform all work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM), ensuring alignment of IT services with business needs.
- Actively participate in Major Incident Management (MIM) processes for high‑priority (P1 and P2) incidents, within assigned modules or functional areas.
- Participate in disaster recovery planning, exercises, and execution, as well as upgrade testing and validation activities.
- Assist with system and customer expansion activities, including onboarding new entities and deploying new functionality or modules.
- Contribute to and deliver presentations at user groups and stakeholder forums to communicate system changes, best practices, and key metrics.
- Other duties as assigned.
Requirements:
- 10 years – Extensive Texas public sector experience, directly working for or supporting a Texas state government agency.
- 10 years – Extensive experience performing technical activities in support of enterprise application systems in a complex, multi‑agency or multi‑entity environment.
- 10 years – Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross‑functional communication.
- 10 years – Experience preparing materials for and conducting executive‑level presentations.
- 10 years – Experience performing technical project management activities in support of large‑scale HR/Payroll or enterprise application programs (e.g., CAPPS or similar).
- 10 years – Experience interpreting contractual language and integrating it into daily workflows, including holding vendors accountable to contractual requirements.
- 10 years – Extensive knowledge of and experience with data integration, data quality, and SDLC processes and methodologies.
- 10 years – Experience in IT security and control practices, including implementation and monitoring of security controls.
- 10 years – Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS/Query, SQR, Application Engine, and Oracle 11 or higher.
- 10 years – Experience providing production and deployment technical support activities for centralized enterprise applications supporting more than 100 agencies/entities and multiple hub instances.
- 8 years – Experience with IT service desk functions, including knowledge and application of ITIL framework methodologies and processes.
- 5 years – Experience serving in a security analyst role with responsibility for overseeing and coordinating with a Managed Services provider.
- 5 years – Experience with user role segregation of duties (SoD) in multi‑tenant software applications.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately.
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Benefits:
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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