HVAC Warranty Claims Coordinator
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Job Description
Warranty Coordinator responsible for processing HVAC warranty claims for multiple vendors. Requires strong operational background and proactive problem-solving skills in a remote environment.
Responsibilities:
- Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
- Issuing customer credit memos in Trilogie
- Issuing debits as needed
- Achieve the required submission goal daily/monthly
- Researching/resolving any claim related issues
- Daily communication with internal branch associates, external customers, and vendors
- Detailed tracking of approved and denied claims
- Assisting branches/customers with part returns
- Reconciliation of vendor payments, customer credits, discrepancies
- Participate in group Teams calls periodically
- Participate in Bi-Annual audit reconciliations
- Assist on special projects
- Work overtime as needed during peak season
Requirements:
- Ability to perform repetitive tasks with a high degree of accuracy
- Solid computer skills including MS Office
- Excellent interpersonal & communication skills
- Must be able to handle multiple vendor lines and their requirements and follow SOP’s
- Comfortable dealing with internal associates, external customers, and vendors
- Must be able to work independently
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
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