Field Property Claims Adjuster
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Job Description
Field Property Claims Adjuster with Farmers Insurance conducting investigations and negotiating settlements for property damage. Requires travel to policyholders’ residences and a strong customer service focus.
Responsibilities:
- Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
- Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment
- Evaluate and report on potential subrogation opportunities
- Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies
- Perform duties independently, with work directly impacting management outcomes
- Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards
- Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
- Use strong customer service skills to negotiate with policyholders to settle the claim
- Performs additional duties as assigned
- Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals
- Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days
- Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year
Requirements:
- High School diploma or equivalent required
- Excellent Customer service experience, preferably in a retail environment
- Construction or Insurance experience is highly desirable and preferred
- Excellent communication skills – both oral and written
- Computer Literate: MS Word, Excel, Outlook
- Proficiency with smartphones and applications
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss
- Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators
- Valid driver's license and Bondable
- Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle
Benefits:
- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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