Image Access Specialist
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Job Description
Imaging Access Specialist coordinating patient access for diagnostic imaging services with a focus on scheduling, insurance authorization, and referral management.
Responsibilities:
- Schedule diagnostic imaging appointments according to clinical guidelines, modality requirements, and provider priorities
- Verify patient demographics, insurance, order accuracy, and exam preparation requirements at the time of scheduling
- Communicate exam instructions, preparation procedures, arrival times, and follow-up needs to patients in a clear and supportive manner
- Coordinate reschedules and cancellations promptly to optimize imaging department capacity
- Review imaging orders and referrals for completeness, accuracy, and medical necessity requirements
- Obtain prior authorizations from commercial, federal, and tribal payors within required timeframes
- Track authorization status, update records in the EHR, and notify schedulers, providers, and imaging departments of approvals or denials
- Resolve authorization issues by working with providers to obtain additional clinical information when needed
- Monitor daily worklists for incoming imaging referrals requiring scheduling or authorization actions
- Route referrals appropriately to scheduling, imaging, clinical review, or authorization work queues based on workflow standards
- Identify incomplete or incorrect referrals and coordinate with ordering clinics to obtain missing information
- Serve as a primary point of contact for patients, providers, imaging staff, and external partners regarding imaging scheduling and authorization status
- Provide timely updates and maintain professional, empathetic communication with patients.
- Support imaging departments with schedule planning, add-on coordination, and workload balancing
- Maintain accurate and timely documentation in EHR and patient records
- Follow HIPAA, organizational, and departmental standards for information handling
- Stay current on payor changes, imaging authorization requirements, and internal workflow updates
Requirements:
- Required: High School Diploma or equivalent
- Preferred: EHR in a hospital or multi-clinic setting experience
- Preferred: 1 year of role-related experience or 2 years’ general healthcare experience
- Understanding of insurance plans, prior authorization processes, and medical terminology
- Knowledge of Patient Access, Customer Service, Referrals, Authorizations
- Proficient using a keyboard and 10 key
- Proficient in EHR systems and Microsoft Office applications
Benefits:
- $1,000 Sign On Bonus at start
- $1,000 Bonus after 12 months for qualified hire!
- Health insurance
- Retirement
- Paid time off
- Paid parental leave
- Dental benefits
- Vision benefits
- Life insurance
- Long and short-term disability
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