Implementation Consultant
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Job Description
Implementation Consultant overseeing implementation projects for HSI Donesafe’s health, safety, and compliance platform. Collaborating with clients and internal teams for successful project delivery.
Responsibilities:
- **Essential duties and Responsibilities:**
- Kick off the implementation project with clear information on project scope and deliverables.
- Ensure timely action, and successful delivery of milestones through the entire implementation cycle
- Work with internal teams to failitate implementations
- Raise risks and issues to the Customer promptly.
- Provid a clean and thorough hand-over following implementation to support or the Customer Success Manager
- Assist support with customer specific or technical questions
- Successfully manage multiple projects concurrently
- Update all systems and documentation as required
- Partner with clients to achieve successful implementations and deliver the following:
- Attend project meetings, as required.
- Lead workshops, when required
- Where possible, configure HSI Donesafe’s Injury & Claims Management system to meet their needs
- Front-end data imports, as required
- Liaising with the clients’ workers compensation agents to gather data
- Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
- Identify Change Requests and follow the change request process
- Estimate effort to deliver configuration change requests, when required
- Support the Go Live preparation
- Support and action the deployment task
- Support Hypercare post Go Live2.
- 2. Undertake the following as an implementation manager in a cross functional project team:
- Lead Kick off meetings
- Work with internal stakeholders and teams to ensure a successful delivery
- Provide progress updates on the project, when required
Requirements:
- **Qualifications**
- 2-4 years' experience within an OHS or workers compensation role highly preferred
- 2+ years of Implementation experience preferred
- SaaS implementation experience preferred
- Experience communicating with large and enterprise clients preferred
- Experience using our injury management & claims system preferred
- Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)
Benefits:
- **What’s in it for you?**
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
- Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission *‘Connection Workplace Safety, Compliance and Employee Development’*
- A flexible working environment
- A collaborative and supportive team-based environment
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