Implementation Consultant
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Job Description
Implementation Consultant responsible for managing implementation projects for Elixir’s customers. Collaborating with cross-functional teams to meet quality and efficiency standards.
Responsibilities:
- Establish strong working relationships with internal and external stakeholders to understand business needs and expectations.
- Contribute to documentation for customers which includes project plans, milestone reports, and process flows to ensure clarity of work being delivered.
- Work closely with internal and external stakeholders' leadership to highlight risk and mitigation plans.
- Configure the Elixir Cloud product in line with customer requirements scoped in the Statement of Work (SOW) using Elixir products which includes, but is not limited to, product configuration, validation, and QA testing.
- Provide guidance to customers regarding product configurations such as data mapping, templates, workflows, delivery channels, etc.
- Support continuous improvement by capturing lessons learned, identifying areas for improvement toward KPI adherence, and contributes to the development of best practices for implementations.
- Complete knowledge transfer around workflows, templates, and outputs to Technical Support and Customer Success teams.
- Interact with customers and respond to inquiries related to the deliverables, providing necessary assistance to ensure successful completion of the assigned tasks.
- Track and submit progress reports in accordance with organizational guidelines, while working closely with Project Managers to highlight any risk and mitigation plans.
- Collaborate with SIs on approved simple projects to provide implementation guidance during project execution to ensure high-quality project delivery.
- Develop and maintain positive relationships with customers, internal teams, and external stakeholders through effective communication and collaboration, ensuring successful project delivery.
Requirements:
- 2+ years’ experience with customer-facing enterprise software or SaaS implementations
- Experience with data migration and integration
- Basic understanding and concepts of programming fundamentals
- Familiarity with project management methodologies (e.g., Agile, Waterfall)
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