Implementation Manager, SMB
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Job Description
Implementation Manager in a customer experience team enhancing customer journeys for automotive software. Focused on training, support, and problem-solving in a dynamic startup.
Responsibilities:
- Serve as the main point of contact during a customer’s implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Requirements:
- Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Have exceptional project management skills with a proven ability to multi-task
- Are self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
- Are familiar with SaaS business models and tools
- Have a true appreciation for cars and/or are familiar with the automotive industry!
Benefits:
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
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