Implementation Manager
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Job Description
Implementation Manager for Vodori's SaaS platform onboarding new life sciences customers across Europe. Responsible for coordinating project implementations and ensuring successful onboarding experiences.
Responsibilities:
- Onboarding and implementing Vodori’s SaaS platform for new and existing customers across EMEA
- Working closely with life sciences customers, Configuration Specialists, and internal teams to translate business and regulatory requirements into successful platform implementations
- Guiding customers through requirements gathering, configuration, testing, validation, and go-live
- Ensuring a smooth onboarding experience and early product adoption
- Supporting and coordinating customer implementation projects from onboarding through go-live
- Gathering business and configuration requirements and leading customer implementation meetings
- Translating customer needs into best-practice product configurations
- Leading system testing and customer user acceptance testing (UAT)
- Supporting validation activities (including GxP, where applicable)
- Assisting with customer expansions, data migrations, and system integrations
- Managing internal dependencies, delivery risks, and competing priorities
- Advising customers on platform capabilities that support regional regulatory and compliance requirements
- Driving early product adoption and supporting customers through initial rollout
- Planning and supporting delivery of end-user training (remote and occasional in-person)
- Contributing to customer RFPs and tailored implementation approaches
- Supporting Sales with implementation planning and scoping questions
- Advocating for EMEA customer needs within global teams.
Requirements:
- 3–4 years of experience in SaaS implementations, Professional Services, Customer Success, or technical delivery roles
- Experience supporting complex customer implementations in a client-facing environment
- Strong understanding of SaaS onboarding and implementation workflows
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities and stakeholders across regions
- Willingness to travel occasionally within Europe.
- Experience working with life sciences, pharma, or regulated industries (nice-to-have)
- Exposure to MLR, content management, or compliance-driven platforms (nice-to-have)
- Ability to communicate in languages other than English is a plus (nice-to-have).
Benefits:
- Putting the customer first
- Thinking boldly and acting swiftly
- Simplifying complexity
- Supporting each other as a team
- All grounded in values of respect, trust, transparency, and humility.
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