Implementation Manager
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Job Description
Implementation Manager managing new client implementations in pharmacy benefits management. Ensuring client satisfaction through project management and collaboration with cross-functional teams.
Responsibilities:
- Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team
- The role is client facing
- Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction
- Communicate status and risk to appropriate client and Express Scripts leadership
- Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation
- Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects
- Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture
- Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners
Requirements:
- High School Diploma required
- Bachelor's degree preferred
- 3 plus years relevant experience required
- Project management experience required
- Knowledge of pharmacy benefits management products and processes preferred
- Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred
- Excellent verbal and written communication skills required
- Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred
- Strong problem solving and critical thinking skills with situational awareness preferred
Benefits:
- health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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