Implementation Manager
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Job Description
Implementation Manager driving operational excellence and technology enablement across JLL facilities. Leading initiatives and managing stakeholder communications in a dynamic environment.
Responsibilities:
- Lead and partner on cross-functional initiatives to drive operational excellence and program delivery across JLL teams, CRESS, and partner organizations
- Identify and evaluate emerging opportunities before they become formal programs, assessing operational impacts and potential value creation
- Contribute to business case development and provide operational insights for new program justification
- Develop implementation strategies and approaches for operational challenges across partnered functions and technologies, ensuring alignment with data governance principles and business requirements
- Coordinate across JLL/JLLT teams, client teams, strategic partners, and external stakeholders to ensure seamless program execution
- Manage client and stakeholder communications for major programs and strategic initiatives, including change management, expectation setting, and rollout messaging
- Develop or oversee development of training materials and deliver communications for program implementations and tool rollouts
- Conduct ad-hoc analyses and run reports to support project launch, validate program success metrics, and establish sustainable BAU processes
- Partner with BI team to implement new dashboards and reporting solutions through requirements gathering, UAT testing, solution validation, and rollout coordination
- Provide interim reporting support for regular deliverables during transition periods until automated solutions are fully implemented
- Partner with OpEx team on data governance and quality requirements, and Business Operations Analysts on Corrigo solutions
- Manage up to 1-2 Operations Analysts to execute supporting initiatives
- Handle ~6-8 primary initiatives simultaneously while tracking and managing broader initiative portfolios to ensure projects are updated and properly prioritized
- Guide team members through complex implementation activities and capability development
- Ensure effective delegation and coordination of project workstreams
Requirements:
- Bachelor's degree in Business Administration, Operations Management, Facilities Management, or related field preferred; equivalent professional experience will be considered.
- Minimum 5-7 years of experience in program management, operations management, or related implementation roles
- Demonstrated experience managing cross-functional initiatives and stakeholder relationships
- Proven track record of successful program implementation and change management
- Experience with or aptitude to quickly learn a wide variety JLL and client technology platforms, operational tools, and reporting applications with minimal training
- Strong data analysis proficiency with ability to run reports, conduct analyses, and translate findings into actionable insights
- Understanding of data governance principles and quality requirements in operational contexts
- Proficiency in requirements gathering, UAT testing, and solution validation for technology implementations
- Knowledge of operational technologies and business intelligence concepts preferred
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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