Implementation Project Manager II
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Job Description
Temporary Implementation Project Manager II managing healthcare technology implementations across Medbridge Care solutions. Leading client implementations to drive adoption of Medbridge’s new patient care platform and services.
Responsibilities:
- Lead planning, scheduling, and execution of client implementations across Medbridge Care solutions (HEP, RTM, PROs, Pathways)
- Develop and track project plans; flag risks and ensure deliverables remain on time and within scope.
- Serve as the primary point of contact for client stakeholders, building trust and managing expectations.
- Conduct training sessions with clinicians and admins to ensure adoption of Medbridge solutions.
- Coordinate cross-functional work with Product, Engineering, and Customer Success teams.
- Maintain detailed records of client requirements, workflows, and project progress in CRM/project tools.
- Act as a liaison to internal teams by surfacing client insights and shaping process improvements.
- Support change management planning to drive client buy-in and sustain long-term adoption.
Requirements:
- Bachelor’s degree or equivalent experience.
- 3–5 years managing the full lifecycle of client-facing healthcare SaaS.
- Strong project management skills, including risk mitigation and task management during complex, consultative rollouts.
- Excellent communication skills with the ability to align technical and clinical stakeholders.
- Experience using tools like Salesforce (CRM), Jira, Pendo, Tableau, etc.)
- Experience implementing EMR/EHR technology or vendor system integrations (preferred)
Benefits:
- Opportunity to lead critical healthcare technology implementations in a temporary high-impact role.
- Mentorship and collaboration with a skilled, mission-driven team.
- Flexible, fully remote work environment.
- Competitive hourly compensation
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