Implementation Specialist
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Job Description
Implementation Specialist providing effective training and support on ZOLL software for clients, ensuring successful software adoption and implementation within healthcare organizations.
Responsibilities:
- Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
- Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
- Coordinate with support and product team to resolve customer issues during implementation process.
- Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
- Act as a training and product resource for other members of the ZOLL team.
- Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
- Work toward client success as an effective team member.
Requirements:
- 1-3 years of experience in customer training or implementation
- 2+ years Emergency Medical Services experience and/or training required
- Experience and understanding of training adults, associated learning challenges, and how to overcome them required
- Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred
- Experience implementing new software/technology preferred
- Experience working with Microsoft SQL preferred
- Bachelor's, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred
- Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators preferred
- Current or former EMS practitioner at either the ALS or BLS Level preferred
Benefits:
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
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