Inclusion & Learning Coordinator
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Job Description
Inclusion & Learning Coordinator supporting diverse and inclusive learning initiatives. Partnering with leaders to enhance cultural competence and organizational effectiveness.
Responsibilities:
- Support the planning, coordination, and delivery of CDI and L&D initiatives aligned with organizational goals, guiding principles, and workplace culture priorities.
- Coordinate training logistics, including scheduling, materials preparation, participant communications, attendance tracking, and follow-up.
- Support and co-facilitate (onsite and remote) learning experiences, including cultural competency, inclusive leadership, management-focused, and cultural awareness trainings.
- Track, review, and interpret participation, engagement, feedback, and outcome data to evaluate program effectiveness and surface meaningful insights.
- Identify meaningful trends, gaps, and opportunities and prepare context-informed recommendations that support continuous improvement of CDI and L&D programs.
- Consult with leaders and internal stakeholders to understand team learning needs and recommend appropriate learning solutions.
- Partner with CDI and L&D leaders to develop, customize, and refine training content using organizational context, participant feedback, and program data.
- Maintain accurate program records, reports, and data while ensuring confidentiality of sensitive information.
- Manage CDI and L&D communication channels, ensuring messaging is clear, timely, accurate, and appropriate for the audience and topic.
- Collaborate with internal partners to support cross-functional initiatives, special projects, cultural celebrations, and organization-wide learning efforts.
- Coordinate outreach and logistics for external partners, guest speakers, facilitators, and vendors connected to CDI and L&D programming.
- Perform other duties as assigned.
Requirements:
- 2+ years’ experience supporting and/or coordinating learning, inclusion, or HR-related programs, with the ability to manage competing priorities across functions and multiple initiatives.
- Ability to facilitate or co-facilitate group discussions and trainings (on-site and/or remotely), including navigating sensitive or complex topics with confidence.
- Strong organizational and project coordination skills, with demonstrated ability to prioritize, execute, and follow through on deliverables.
- Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences and lead training sessions.
- As well as the ability to professionally advocate Best Friends' position on issues.
- Ability to build and maintain strong, collaborative, and supportive relationships across teams and with a variety of stakeholders.
- Experience supporting training logistics and program execution, including scheduling, communications, and materials preparation.
- Ability to track, interpret, and summarize program data and feedback to identify insights, trends, and recommendations.
- Ability to consult with leaders and stakeholders, ask thoughtful questions, and recommend solutions aligned with team and organizational needs.
- Demonstrated emotional intelligence and sound judgment, with the ability to handle sensitive situations with professionalism and discretion.
- Exposure to or experience with instructional design principles is a plus.
- Ability to maintain confidentiality while managing sensitive information and conversations.
- Self-motivated with strong attention to detail, accountability, and follow-through.
- Proficiency with Microsoft Office products; familiarity with learning platforms, project management tools, or communication tools, or desire to learn, comfort learning new systems, including online information systems.
Benefits:
- great benefits!
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