Insurance AR Resolution Coordinator, Revenue Cycle
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Job Description
Insurance AR Resolution Coordinator responsible for claims and payment resolution for CVS Health's Third-Party Revenue Cycle Management. Collaborating effectively in a team-oriented environment for timely AR resolution.
Responsibilities:
- Analyze claim and payment exceptions to determine appropriate resolution steps
- Research claims through payer portals or direct payer outreach using established guidelines
- Accurately document actions taken and outcomes achieved
- Escalate issues that fall outside of defined procedures with recommendations
- Maintain regular and predictable attendance and meet productivity and quality standards
- Handle sensitive financial and patient information in compliance with HIPAA and company policies
- Perform additional related duties as assigned by management
Requirements:
- Proficiency with Microsoft Office applications (Word, Excel, Outlook)
- Strong attention to detail with the ability to manage routine, repeatable work accurately
- Ability to follow documented procedures and guidelines
- Effective written and verbal communication skills with internal and external partners
- Ability to work independently within scope and escalate appropriately when issues require additional support
- Strong organizational skills and ability to manage multiple tasks simultaneously
- High School Diploma or General Equivalent Development (GED) required
- Associates Degree preferred.
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
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