Insurance Customer Advisor
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Job Description
Customer Advisor in an insurance company providing remote assistance within Germany. Handling customer inquiries and damages while working in a flexible schedule.
Responsibilities:
- Record and handle vehicle and building/property damage reports by phone
- Coordinate and manage incoming claims
- Provide competent, solution-oriented support to our customers
- Handle general administrative tasks
- Document customer requests in the system
Requirements:
- Enjoy advising customers and interacting with them by phone
- Excellent German language skills, both written and spoken
- Experience in customer service and/or insurance is an advantage but not required
- Confident PC skills and proficiency in common Office applications
- Strong communication skills and a pronounced ability to work in a team
Benefits:
- 100% remote work within Germany
- Additional pay for weekend and public holiday shifts — €30 per weekend day (pro-rated according to the working-hours model)
- Flexible employment in full-time or part-time (full-time positions are available only as split shifts: 07:00–11:00 and 16:00–20:00)
- Paid and structured onboarding — also suitable for career changers
- Modern working environment with an appreciative corporate culture
- Attractive employee discounts with selected partner companies
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