First Party MP/PIP Claims Supervisor
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Job Description
First Party MP/PIP Claims Supervisor at General Motors Insurance overseeing claims adjusters' performance and customer service. Engaging in leadership, training, and process improvement to enhance operations.
Responsibilities:
- Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
- Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
- Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
- Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement
- Consistently work to develop all Claims Adjusters
- Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures
- Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures
- Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
- Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
- Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
- Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
- Use established monitoring systems to QA, monitor, and evaluate performance
- Generate appropriate action plans to enhance and improve performance of under-performing representatives
- Effectively use reward and recognition tools to drive business results and associate satisfaction
- Identify and implement strategies that will enhance the customer experience and improve productivity and performance
- Perform other duties as assigned
- Conform with all company policies and procedures
Requirements:
- Current National Experience with First Party Injury MP/PIP
- Knowledge and understanding of the insurance industry
- Advanced understanding of personal lines auto and/or casualty claims
- Knowledge surrounding common industry claims systems and vendor products. (ex. Guidewire, Copart, ARMs, ISO, etc.)
- Must have a passion for providing outstanding customer service
- Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
- Excellent oral and written communication skills
- Demonstrated ability to link specific activities to desired results
- Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
- Strong knowledge of insurance policies, coverage, and claims settlement procedures
- Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
- Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
- Attention to detail and ability to handle multiple tasks in a fast-paced environment
- The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude
- High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred
- 5+ years of auto claims and/or casualty handling experience required
- 3+ years of customer service experience required
- Prior FPI Leadership experience strongly preferred
- Prior experience in coaching, training, and/or mentoring individuals preferred
- Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
- Insurance designation (CPCU, SCLA, etc.) preferred
Benefits:
- 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays
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