Insurance Enrollment Specialist
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Job Description
Insurance Enrollment Specialist managing dental insurance portals, EFT, and ERA enrollments for Smile Partners USA’s dental practice network. Supporting payer access, credentialing accuracy, and revenue cycle process improvement.
Responsibilities:
- Set up and maintain insurance web portals for AR teams, offices, and vendor partners
- Manage and maintain portal login databases and access credentials
- Troubleshoot portal issues and ensure effective access to eligibility, benefits, claims, and payment information
- Collaborate with newly integrated dental offices to transfer portal and EFT ownership information
- Coordinate EFT and ERA enrollment setup and modifications with internal posting teams
- Research and establish enrollment processes with new payers and vendors
- Partner with credentialing teams to ensure provider and location information is accurate for enrollment purposes
- Support revenue cycle initiatives through process improvement and workflow optimization
Requirements:
- High School Diploma or equivalent
- Minimum of 2 years of dental office or dental revenue cycle experience working with dental insurance
- Strong communication and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to work independently and take initiative in developing processes and solutions
- Prior credentialing experience preferred
- Experience with EFT and ERA enrollments preferred
- Experience troubleshooting payer portals and insurance systems preferred
Benefits:
- Fully remote position
- Flexible 8-hour shift between 7:00 AM and 7:00 PM, Monday-Friday
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