Integration Analyst II
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Job Description
Integration Analyst supporting healthcare clients’ HL7, FHIR, API, and database integrations. Coordinating implementations, validating ePHI data, troubleshooting systems, and supporting interoperability operations at HOPCo.
Responsibilities:
- Manage technical documentation for client interfaces, connections, data transforms, and other client-related areas
- Coordinate and schedule internal and external meetings and follow up as necessary
- Participate in kick-off and project integration calls for clients and external parties
- Provide initial support for client connectivity or data issues
- Communicate professionally with clients, vendors, and business partners regarding implementations and operational needs
- Perform data validation and testing for integration activities, upgrades, and infrastructure changes
- Generate reports and documentation for clients, vendors, and business partners
- Assist employees and contractors with system usage, including writing training materials and tools
- Identify process improvement or automation opportunities
- Follow internal change-control procedures
- Resolve and troubleshoot system issues across multiple environments
- Participate in business process analysis and design, training development, and deployment planning
- Interact with staff across the organization to complete project activities and deliverables
- Support multiple integrations across simultaneous projects while meeting timelines and balancing priorities
- Ensure stability and integrity of data management and transfers through validation, error resolution, and decision-making
- Coordinate application owners with integration development and support teams
- Partner with product development teams by providing feedback on architecture, features, and roadmap
- Escalate concerns and issues proactively
- Participate in an on-call rotation providing after-hours support for production integrations and applications
- Perform other duties as assigned
Requirements:
- BA/BS in MIS, Computer Science, Engineering, Information Technology, or another technical field
- 3+ years of clinical interface support, data management, database integrations, and data analysis
- 2+ years of experience with HL7, web services, XML, X12, 837/839, APIs, FHIR, SOAP, and JSON
- 3+ years of IT systems, networking, or infrastructure operations, including troubleshooting connectivity issues
- Understanding of HL7 interface engine technologies
- Working knowledge of web services, SFTP, SSH, HTTP, TCP, and related communication methods
- Knowledge of data normalization, including LOINC, SNOMED, CPT, and ICD-9
- Experience with multiple database platforms, such as MS SQL Server, Oracle, and MySQL
- Healthcare industry knowledge and familiarity with medical terminology
- Familiarity with EHR, HIS, PMS, HL7, HIE, and CDR technologies
- Familiarity with waterfall and agile project management methodologies
- Familiarity with Azure and AWS cloud services for databases and integrations
- Experience working with multiple clients and complex cross-environment data integrations
- Ability to work independently and as part of larger project teams
- Ability to manage multiple tasks and projects simultaneously
- Effective time management across operational and project-based activities
- Professional written and verbal communication skills
- Data and quality analysis from disparate data sources
- Scripting experience with Java/JavaScript, SQL, PHP, Perl, Python, or PowerShell
- Ability to translate business needs into technical solutions
- Data mappings and transformations
- Advanced SQL queries
- Advanced Excel skills
- Power BI and other visualization tools
- Ability to resolve complicated technical challenges
- Ability to work with cross-disciplinary teams
- Must acknowledge and adhere to Hopper Mission, Vision and Values
Benefits:
- May require some travel
- After-hours support through participation in an on-call rotation
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