Investment Specialist, Trilingual (Mandarin, Cantonese)
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Job Description
Investment Specialist advising customers on wealth and investment strategies at BMO InvestorLine. Understanding customer needs and fulfilling wealth-related sales and service activities in Canada.
Responsibilities:
- Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects.
- Advises customers on wealth and investment strategies and products that meet customer’s objectives.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Identifies and makes referrals to other business groups as needed.
- May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs.
- Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
- Provides professional quality sales and service for customer and prospect inquiries, issues and requests.
- Probes to understand customer needs and advises them through their unique investment needs.
- Achieves sales targets with a focus on relevant investment products.
- Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
- Escalates complex or unresolved customer situations to senior managers as required.
- Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
- Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
- Integrates marketing promotions and programs into customer conversations where appropriate.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.
Requirements:
- Typically between 2 - 3 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Must be fluent in written and spoken English, Mandarin & Cantonese
- Completed Canadian Securities Course (CSC) / CIRO licensed as an Investment Representative preferred
- Canadian Investment Regulatory Exam (CIRE) and the Derivatives Exam will need to be completed during a specified time to become fully functional in role
- High school diploma or equivalent work experience.
- Knowledge of competitive market place trends and product offerings.
- Knowledge of BMO Investment / BMO InvestorLine products and services.
- Some understanding of Risk Management & Compliance.
- Specialized knowledge.
Benefits:
- health insurance
- tuition reimbursement
- accident and life insurance
- retirement savings plans
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