IT Administrator
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Job Description
IT Administrator managing Zoho CRM, Books, Inventory, Desk, and integrations. Supporting employees and maintaining the IT environment for Indonesian furniture manufacturer Ahti Interiors.
Responsibilities:
- Manage day-to-day IT systems
- Support employees with technical issues
- Maintain and improve the business software infrastructure
- Support and administer the Zoho ecosystem, including Zoho CRM, Books, Inventory, Desk and other Zoho applications
- Understand business processes and identify opportunities for system improvements
- Implement automations and integrations
- Take ownership of the company's overall IT environment
- Administer business systems and integrations
- Manage general IT administration and IT security
- Support employee IT needs
Requirements:
- Previous experience in an IT Administrator, Systems Administrator, IT Support or similar role
- Practical experience using and administering Zoho
- Good understanding of Zoho CRM configuration and workflows
- Experience supporting Windows computers
- Understanding of Microsoft 365 administration
- Knowledge of networking, Wi-Fi and basic IT infrastructure
- Experience managing user accounts, permissions and cloud applications
- Strong troubleshooting and problem-solving skills
- Comfortable working with data imports, exports and spreadsheets
- Good written and spoken English
- Able to explain technical issues clearly to non-technical employees
- Organised and able to document systems and processes properly
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