Junior IT Helpdesk Specialist
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Job Description
Junior IT Helpdesk Specialist providing first-line support for B2Spin’s global Free-to-Play Social Casino and gaming products. Managing access, troubleshooting systems, and documenting solutions remotely.
Responsibilities:
- Provide first-line support by triaging and resolving requests through Jira and Slack
- Manage accounts and access, including password resets, permission grants, and MFA setup
- Diagnose and fix common hardware, software, and operating system issues across Windows and macOS
- Categorise, document, and route complex or infrastructure-level tickets to appropriate specialists
- Onboard and offboard users using established checklists
- Maintain clear, up-to-date documentation and self-service guides
Requirements:
- Solid grounding in computer hardware, software, and everyday operating systems (Windows and macOS)
- Previous experience in a customer support, service, or people-facing role
- Methodical troubleshooting and ability to escalate issues appropriately
- Clear written and spoken English
- Eagerness to learn internal tools, IT processes, and security best practices quickly
- Hands-on experience with Jira, Slack, or similar ticketing and collaboration platforms (nice to have)
- Prior IT helpdesk or technical support experience (nice to have)
Benefits:
- Fully remote role with a genuinely international team
- Entry-level platform to build real IT career foundations fast
- Mentorship from experienced specialists
- Exposure to a high-growth tech company pushing the boundaries of social gaming
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