Help Desk Junior
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Job Description
Junior Help Desk supporting GSB Solutions clients remotely in Brazil and Paraguay. Assigning, tracking, and documenting technical support services and tickets.
Responsibilities:
- Create and update process documentation
- Assign, track, and close technical support services for different GSB Solutions clients
- Access the ticket management system for service assignment
- Request notification from the engineer when problems arise during service
- Record performed services in the corresponding database or ticket management system
Requirements:
- At least six months of verifiable experience in IT or customer care service
- Team player
- Responsible and organized
- Resourcefulness and proactivity
- Time management skills and ability to prioritize work
- Attention to detail and problem-solving skills
- Written and verbal communication skills
- Advanced English level
- Advanced Spanish level
- Availability to work 05:00–09:30
- Location: remote in Brazil or Paraguay
Benefits:
- Excellent work environment
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