IT Business Relationship Manager – Commercial
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Job Description
Experienced IT Business Relationship Manager for Commercial in life sciences, aligning business needs with technology solutions and overseeing Salesforce capabilities.
Responsibilities:
- Serve as the primary IT relationship manager for Commercial and Medical Affairs.
- Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs.
- Translate business objectives and requirements into practical, scalable, and supportable technology solutions.
- Develop and maintain the Commercial technology roadmap in alignment with organizational priorities.
- Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency.
- Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions.
- Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats.
- Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems.
- Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support.
- Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies.
- Manage relationships with software vendors, implementation partners, consultants, and managed service providers.
- Support computer system validation and assurance activities where required.
- Serve as the primary IT escalation point for Commercial and Medical Affairs application issues.
Requirements:
- Bachelor's degree in information technology, Computer Science, Information Systems, Business, or related discipline.
- 7+ years of experience supporting Commercial, Medical Affairs, or related functions within the pharmaceutical, biotechnology, or life sciences industry.
- Experience serving as an IT Business Relationship Manager, IT Business Partner, Product Owner, or similar business-facing technology role.
- Strong understanding of pharmaceutical Commercial, Medical, Marketing, Sales, promotional review, and product launch processes.
- Experience implementing, supporting, or governing Salesforce CRM platforms; experience with Salesforce Life Sciences Cloud is strongly preferred.
- Experience with promotional materials review and approval platforms, preferably Veeva PromoMats, Vodori, or similar solutions.
- Strong project management, vendor management, stakeholder engagement, communication, and change management skills.
- Ability to manage multiple priorities and operate effectively in a fast-paced, growing organization.
- Ability to travel 10-15%.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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