IT Customer Support Specialist – Service & Support
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Job Description
IT customer support specialist assisting customers and configuring ERP software remotely. Supporting mexXsoft’s digital solutions for German trades businesses through tickets and training.
Responsibilities:
- Serve as the first point of contact for customers with support requests
- Analyze customer issues and provide appropriate solutions
- Document support cases and resolution steps in the ticketing system
- Contribute to the expansion of the knowledge base
- Configure software solutions remotely for customers
- Conduct training sessions on software applications
- Build long-term, trusting customer relationships
- Ensure a high level of customer satisfaction
Requirements:
- Experience using IT applications in day-to-day work
- Enthusiasm for technical solutions
- Solid knowledge of Windows
- Proficiency in commonly used Microsoft Office applications
- Strong customer and service orientation
- Excellent communication skills
- Ability to explain complex topics clearly
- No professional experience required
Benefits:
- Flexible working arrangements
- Personal and professional development opportunities
- Hansefit membership providing access to fitness studios, swimming pools, and courses throughout Germany
- Professional occupational safety and modern occupational healthcare
- BusinessBike bicycle or e-bike benefit
- Corporate Benefits discounts, special promotions, and offers
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