Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Customer Support Specialist providing Level 1 support for managed-services healthcare technology clients. Troubleshooting customer issues across phone, email, chat, and voicemail.
Responsibilities:
- Provide first-level support for inbound interactions and requests from end users, staff, and patients
- Maintain end-to-end responsibility for end-user support needs
- Participate in and adhere to standard operating procedures
- Assist with developing and improving work instructions, procedures, and documentation
- Mentor and assist with training new Customer Support Specialists
- Serve as a touchpoint for in-depth issues before escalation from the Level 1 support group
- Conduct regular queue management to ensure adherence to standard operating procedures
- Maintain skills to handle incidents and requests in line with established service levels
- Provide feedback and intelligence gained through customer interactions
- Update knowledge in Knowledge Management databases
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 2 years’ experience working in a customer service role preferred but not required
- Call Center experience preferred but not required
- Excellent verbal and written communication skills
- Ability to professionally respond to telephone calls, emails, chats, and voicemails for customer support
- Technical writing experience
- Innovative, team-oriented problem solver
- Excellent interpersonal and customer service skills
- Strong commitment to providing quality service
- Excellent organizational, time management, and follow-through skills
- Ability to prioritize tasks and delegate when appropriate
- Ability to function well in a high-paced and sometimes stressful environment
- Experience troubleshooting Microsoft Office
- Ethical and critical thinking
- Ability to type at least 25 words a minute
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Benefits:
- Monday through Friday schedule
- Remote work arrangement
Similar Jobs
Atención al Cliente
Agente de atención al cliente remoto para Konecta, conectando empresas con sus clientes mediante agentes humanos e IA. Gestión desde casa con sueldo fijo y comisiones.
Customer Care Representative
Customer Care Representative helping employees resolve healthcare, retirement, leave, and payroll benefits questions. Processing benefit transactions and supporting Alight’s workforce solutions clients remotely.
Customer Support Specialist
Remote Customer Support Specialist serving residents, vendors, and property teams for Thrive Communities, a property management company. Coordinating service requests, records, scheduling, and resident support.
Customer Service Representative
Remote customer service representative supporting major brands through phone, social media, live chat, and email. Handling inquiries, updating records, troubleshooting products, and improving customer retention.
Customer Service Specialist
Customer Service Specialist supporting disability and FMLA paperwork requests for HealthMark, a healthcare medical-record release services provider. Handling high-volume calls, emails, data entry, and secure records delivery.
Peer Support Specialist – In Reach
Peer Support Specialist using lived experience to support behavioral-health care transitions. Connecting North Carolina residents with services, resources, recovery, and community integration through Trillium Health Resources.
Teleoperador, Atención al Cliente
Teleoperador remoto de ventas para Netcall Group, socio de ENTEL en telecomunicaciones. Ofreciendo líneas, portabilidades y planes mediante llamadas a clientes.
Customer Service Representative
Remote TPV representative verifying consumer understanding and consent for Medicare enrollments. Supporting Integrity’s nationwide life, health, and wealth insurance distribution business.
Customer Service Specialist
Remote Customer Service Specialist supporting Vector’s airport accounts receivable SaaS service. Handling customer inquiries, billing questions, CRM documentation, and collections assistance.
Product Support Specialist – Adapt, LATAM & Caribbean
Product Support Specialist troubleshooting AirDNA’s Adapt dynamic pricing engine. Investigating data, pricing, and sync issues for hosts across Latin America and the Caribbean.
Junior Customer Service Analyst
Analista de Atendimento Júnior PSP em health tech de soluções para saúde. Atendendo pacientes, mantendo registros em CRM e monitorando eventos de farmacovigilância.
Customer Service Representative, Bilingual – Spanish
Bilingual customer service representative supporting Connexus Resource Group customers through English and Spanish calls, emails, and chats. Resolving inquiries and documenting interactions remotely in Florida.
Customer Support
Remote customer support for CXM Group’s Forex and financial trading clients in Brazil. Managing multilingual inquiries, CRM records, and issue resolution across chat, email, phone, and client portal.
Customer Service Advocate
Customer Service Advocate supporting Blue Cross NC members, employers, and providers. Resolving benefits and claims issues while guiding healthcare decisions and digital self-service.
Customer Service Incident Coordinator, Croatian Speaking
Customer Service Incident Coordinator supporting UK customers affected by identity theft, fraud, and data breaches. Coordinating case resolution with customers, clients, and specialist teams.
Customer Care Specialist – Email, Chat and Voice
Customer Care Specialist resolving phone, email, and chat issues for UA Brands’ medical and culinary apparel customers. Handling orders, billing, refunds, troubleshooting, and service metrics.
Customer Service Expert, English B2
Customer Service Representative supporting Teleperformance customers from home in Bogotá. Resolving inquiries and delivering friendly, effective solutions in English and Spanish.
Customer Support Specialist
Customer support specialist for Pizza Lucé, a Minneapolis restaurant brand, handling remote customer orders, deliveries, complaints, and menu questions. Resolving issues across phone, email, and live chat.
Bilingual Client Support Agent
Remote bilingual client support agent serving OneTouch Direct’s customers. Handling phone, email, and chat inquiries in English and Spanish while resolving issues.
Bilingual Customer Care Specialist, English & Spanish
Bilingual customer care specialist supporting U.S. customers of specialty medical and culinary apparel brands. Resolving orders, shipping, billing, returns, and product inquiries remotely from Costa Rica.