Junior Customer Service Analyst
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Job Description
Analista de Atendimento Júnior PSP em health tech de soluções para saúde. Atendendo pacientes, mantendo registros em CRM e monitorando eventos de farmacovigilância.
Responsibilities:
- Provide proactive and reactive support for program participants
- Enroll patients and complete their registration
- Record all patient registration details and interactions in each program’s CRM system
- Perform scheduled activities according to the defined scope
- Identify, document, and report adverse events and events of pharmacovigilance interest in accordance with the client’s established standard operating procedure, including applicable deadlines and required information
- Monitor the program inbox daily, ensuring that all emails are answered and adverse events are reported within the required timeframe
- Perform standard operating procedures within the stipulated deadlines
Requirements:
- Education: Degree-level studies in a healthcare-related field, either in progress or completed
- At least 6 months of experience in a Patient Support Program preferred
- Experience in pharmacovigilance preferred
- Experience with CRM systems preferred
- This position is also open to people with disabilities
Benefits:
- Health and dental insurance
- Pharmacy benefit: Funcional subsidizes part of the cost of your medications
- Life insurance
- Flu vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote positions)
- Transportation allowance (for on-site positions)
- Meal and food allowance
- Annual Profit-Sharing Program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions
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