Customer Service Specialist
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Job Description
Customer Service Specialist supporting disability and FMLA paperwork requests for HealthMark, a healthcare medical-record release services provider. Handling high-volume calls, emails, data entry, and secure records delivery.
Responsibilities:
- Assist clients, patients, and requestors with the status of disability and FMLA paperwork requests
- Provide detailed information to clients, patients, and requestors
- Ensure notes in Med-Release are accurate and detailed
- Respond promptly to high-volume customer calls and emails regarding disability and FMLA paperwork
- Provide accurate and concise customer service
- Communicate with customers through various channels
- Build strong value-based customer relationships
- Ensure customer satisfaction
- Follow established procedures, guidelines, and policies
- Perform data entry and other assigned duties
- Fax and/or email records securely to requestors
- Monitor the FMLA email to keep messages up to date
- Meet daily goals
- Protect PHI and confidential client data and report suspected unauthorized access, use, or disclosure
Requirements:
- Good written and verbal communication skills
- Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
- Detail-oriented
- Ability to resolve customer issues in a timely manner
- Excellent follow-up skills
- Essential time management skills
- Reliable internet and a quiet background setting for remote work
- Excellent communication skills
- Strong analytical and problem-solving skills
- 1+ year of call center experience
- Ability to multi-task and prioritize duties
- Willingness to learn
- 50 WPM typing speed
- Proficient computer skills with Microsoft Office and other software applications
- Positive, empathetic, and professional attitude toward customers
- High school diploma or GED required
- Must maintain confidentiality, adhere to HIPAA regulations, and follow organizational privacy and security policies
- Timely completion of required company-sponsored and regulatory training programs
Benefits:
- Competitive benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Remote opportunities
- Paid time off
- Paid volunteer day of your choice
- Professional development opportunities
- Career advancement opportunities
- Paid training
- Employee assistance program
- Health insurance
- Life insurance
- Work from home
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