Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote customer service representative supporting major brands through phone, social media, live chat, and email. Handling inquiries, updating records, troubleshooting products, and improving customer retention.
Responsibilities:
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of evolving products and services
- Increase customer retention through creative problem-solving
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Provide customer service for well-known brands via phone, social media, live chat, and email
- Participate in product, systems, and remote training
Requirements:
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Excellent written and verbal communication skills
- Minimum HS diploma; college preferred
- Experience with diagnosing and troubleshooting
- Experience supporting consumer products and/or services
- 100% attendance
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet by plugging directly into the router
- Three power connections for monitors and PC tower
- Ability to maintain the workspace in a safe condition
- No personal disruptions during scheduled hours
- Ability to remain on the phone throughout the entirety of the shift
Benefits:
- Equipment provided
- Paid training
- Product training
- Systems training
- Remote training via Zoom
- Promotion opportunities from within
- Employee-centric work environment
Similar Jobs
Atención al Cliente
Agente de atención al cliente remoto para Konecta, conectando empresas con sus clientes mediante agentes humanos e IA. Gestión desde casa con sueldo fijo y comisiones.
Customer Care Representative
Customer Care Representative helping employees resolve healthcare, retirement, leave, and payroll benefits questions. Processing benefit transactions and supporting Alight’s workforce solutions clients remotely.
Customer Support Specialist
Remote Customer Support Specialist serving residents, vendors, and property teams for Thrive Communities, a property management company. Coordinating service requests, records, scheduling, and resident support.
Customer Service Specialist
Customer Service Specialist supporting disability and FMLA paperwork requests for HealthMark, a healthcare medical-record release services provider. Handling high-volume calls, emails, data entry, and secure records delivery.
Peer Support Specialist – In Reach
Peer Support Specialist using lived experience to support behavioral-health care transitions. Connecting North Carolina residents with services, resources, recovery, and community integration through Trillium Health Resources.
Teleoperador, Atención al Cliente
Teleoperador remoto de ventas para Netcall Group, socio de ENTEL en telecomunicaciones. Ofreciendo líneas, portabilidades y planes mediante llamadas a clientes.
Customer Support Specialist
Remote Customer Support Specialist providing Level 1 support for managed-services healthcare technology clients. Troubleshooting customer issues across phone, email, chat, and voicemail.
Customer Service Representative
Remote TPV representative verifying consumer understanding and consent for Medicare enrollments. Supporting Integrity’s nationwide life, health, and wealth insurance distribution business.
Customer Service Specialist
Remote Customer Service Specialist supporting Vector’s airport accounts receivable SaaS service. Handling customer inquiries, billing questions, CRM documentation, and collections assistance.
Product Support Specialist – Adapt, LATAM & Caribbean
Product Support Specialist troubleshooting AirDNA’s Adapt dynamic pricing engine. Investigating data, pricing, and sync issues for hosts across Latin America and the Caribbean.
Junior Customer Service Analyst
Analista de Atendimento Júnior PSP em health tech de soluções para saúde. Atendendo pacientes, mantendo registros em CRM e monitorando eventos de farmacovigilância.
Customer Service Representative, Bilingual – Spanish
Bilingual customer service representative supporting Connexus Resource Group customers through English and Spanish calls, emails, and chats. Resolving inquiries and documenting interactions remotely in Florida.
Customer Support
Remote customer support for CXM Group’s Forex and financial trading clients in Brazil. Managing multilingual inquiries, CRM records, and issue resolution across chat, email, phone, and client portal.
Customer Service Advocate
Customer Service Advocate supporting Blue Cross NC members, employers, and providers. Resolving benefits and claims issues while guiding healthcare decisions and digital self-service.
Customer Service Incident Coordinator, Croatian Speaking
Customer Service Incident Coordinator supporting UK customers affected by identity theft, fraud, and data breaches. Coordinating case resolution with customers, clients, and specialist teams.
Customer Care Specialist – Email, Chat and Voice
Customer Care Specialist resolving phone, email, and chat issues for UA Brands’ medical and culinary apparel customers. Handling orders, billing, refunds, troubleshooting, and service metrics.
Customer Service Expert, English B2
Customer Service Representative supporting Teleperformance customers from home in Bogotá. Resolving inquiries and delivering friendly, effective solutions in English and Spanish.
Customer Support Specialist
Customer support specialist for Pizza Lucé, a Minneapolis restaurant brand, handling remote customer orders, deliveries, complaints, and menu questions. Resolving issues across phone, email, and live chat.
Bilingual Client Support Agent
Remote bilingual client support agent serving OneTouch Direct’s customers. Handling phone, email, and chat inquiries in English and Spanish while resolving issues.
Bilingual Customer Care Specialist, English & Spanish
Bilingual customer care specialist supporting U.S. customers of specialty medical and culinary apparel brands. Resolving orders, shipping, billing, returns, and product inquiries remotely from Costa Rica.