Customer Support
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Job Description
Remote customer support for CXM Group’s Forex and financial trading clients in Brazil. Managing multilingual inquiries, CRM records, and issue resolution across chat, email, phone, and client portal.
Responsibilities:
- Effectively manage company communication channels, including live chat, emails, and phone calls
- Identify and assess customers’ needs to ensure a high level of satisfaction
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
- Provide timely and accurate support to clients within the specified time frame
- Maintain and update CRM records with all customer interactions and actions taken
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
- Work independently as well as collaboratively in a team environment
- Adhere to standard operating procedures and company policies at all times
- Report directly to the Head of Customer Support
Requirements:
- Proven experience in a customer support or client service role
- Previous experience or background in Forex trading or the financial markets is a strong advantage
- Excellent command of English and local native language, both spoken and written
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Strong phone communication skills with active listening abilities
- Ability to work under pressure and meet tight deadlines
- Excellent communication, problem-solving, and presentation skills
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)
Benefits:
- KPI Bonus
- Night Shift Allowance
- Growth Opportunities
- Collaborative Team
- Modern tech stack
- Meaningful autonomy in how you approach challenges
- Clear opportunities for personal and professional growth
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