IT Governance Analyst
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Job Description
Analyst in IT Governance at Navitus developing and maintaining IT policies, procedures, and standards. Collaborating with teams to enhance data health and compliance within IT governance.
Responsibilities:
- Ensure all environments are managed and maintained to meet service level agreements.
- Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
- Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
- Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
- Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
- Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
- Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
- Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
- Other duties as assigned.
Requirements:
- Associate’s degree in the field of computer science or equivalent work experience required.
- Certification/Licenses: ITIL Certification preferred.
- 1-3 years technical experience in the field of information technology or computer science.
- Experience leading a team of analysts managing an Enterprise Service Suite.
- Proven analytical and problem-solving abilities.
- Proven techniques in Business Process Mapping.
- Experience working with business subject matter experts eliciting process details and work instructions.
- Demonstrable experience in requirements gathering and documentation.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knowledge of ITIL framework.
- Knowledge of Agile framework.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits:
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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