Assistente de Governança – Afirmativa para Pessoas com Deficiência
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Job Description
Assistente de Governança at RD Station ensuring stability of infrastructure and incident management. Collaborating with engineering for operational support and process optimization.
Responsibilities:
- Garantir a estabilidade da infraestrutura por meio de uma governança ágil e do controle rigoroso de incidentes via Incident.IO.
- Monitorar o ciclo de vida dos incidentes no Incident.IO, garantindo que nenhum alerta seja negligenciado e que os SLAs sejam cumpridos;
- Operar ferramentas de gestão de projetos para manter o cronograma de infraestrutura atualizado e transparente para os stakeholders;
- Documentar post-mortems e lições aprendidas após incidentes críticos, construindo uma base de conhecimento resiliente;
- Analisar dados operacionais e métricas de suporte para identificar padrões de falhas e propor melhorias preventivas;
- Auditar o cumprimento dos processos de governança técnica, assegurando o rigoroso seguimento das normas e padrões da empresa.
Requirements:
- Vivência em atividades operacionais que exijam consistência na execução, organização de agendas e acompanhamento de tarefas estruturadas (checklists, processos definidos, etc.);
- Conhecimento em ferramentas de gestão de projetos como Jira, Kanban ou similares;
- Formação superior cursando ou concluída em Engenharia (Produção, Computação, Dados, etc.) ou áreas de Tecnologia da Informação.
- Será considerado um diferencial: Ter atuado em projetos de melhoria contínua ou governança de TI; Conhecimento teórico básico sobre o ciclo de vida de um incidente; Inglês técnico para leitura e compreensão de termos técnicos e manuais de ferramentas; Experiência prévia ou conhecimento da ferramenta Incident.IO; Conhecimento em Excel, Sheets ou ferramentas de BI.
Benefits:
- Bem-Estar Integral: Ações e benefícios que viabilizam recursos de autocuidado através de 5 pilares: Emocional, Financeiro, Físico, Ocupacional e Social.
- Pluralidade: Inclusão e pertencimento de forma ativa.
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