IT Operations Engineering
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Job Description
IT Operations Engineer supporting Windows, macOS, identity, and SaaS tools at Finom, a European fintech. Resolving employee issues and improving internal IT operations.
Responsibilities:
- Provide first-line IT support to Finom employees through Jira Service Management and Slack
- Triage and resolve requests within SLA, keep users updated, and close tickets with clear communication
- Troubleshoot Windows and macOS hardware, operating system, software, peripheral, and network issues remotely
- Manage device enrollment and compliance issues in JumpCloud MDM, software installations, and updates
- Escalate complex technical cases with clear documentation of troubleshooting performed
- Support onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii
- Handle access requests and SSO issues while following access governance and least-privilege practices
- Administer user-level settings in Jira, Confluence, Slack, and Notion
- Maintain JSM request types, knowledge base articles, and workflows
- Identify recurring ticket trends and propose knowledge articles, scripts, or automations
- Support security and compliance efforts related to DORA, ISO 27001, and SOC 2 by following procedures and maintaining records
Requirements:
- 2+ years in IT support, service desk, or a similar user-facing technical role
- Hands-on troubleshooting of Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity
- Strong customer service track record; patient, empathetic, and clear with non-technical colleagues, including under time pressure
- Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs
- Working knowledge of Google Workspace or M365 user administration
- Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf
- Familiarity with an identity provider such as JumpCloud, Okta, or Entra ID
- Good written documentation habits, including clear ticket notes and knowledge base articles
- Fluent English, written and spoken
- Basic scripting in PowerShell, Bash, or Python is a nice-to-have
- Confident use of AI tools is a nice-to-have
- Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools such as Torii is a nice-to-have
- Experience with meeting room and AV setups such as Google Meet or Zoom Rooms is a nice-to-have
- Experience in a fast-growing or regulated company is a nice-to-have
Benefits:
- Continuous personal and professional development opportunities
- Flexibility to travel and work remotely or in a hybrid model across Europe
- Stock Options Program available to every team member
- Ongoing support and care focused on employee well-being and success
- Work & Swim Program: one month in a corporate apartment in Cyprus
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