IT Project Manager, Business Systems Analyst
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Job Description
IT Project Manager & Business Systems Analyst at eSkillz leading systems modernization and vendor management. Engaging with stakeholders for platform implementation and operational improvements in a fully remote role.
Responsibilities:
- Lead structured requirements discovery efforts, including stakeholder interviews, workshops, and working sessions, to elicit functional, non-functional, and reporting requirements.
- Lead the end-to-end selection and implementation of new platforms to replace legacy systems, including requirements documentation and gathering, business process mapping, vendor evaluation, data migration planning, testing and validation, and post-launch optimization.
- Develop business cases, cost/benefit analyses, and implementation recommendations to support platform selection, prioritization, and executive decision-making.
- Exercise sound judgment in balancing speed, cost, risk, and long-term maintainability when evaluating systems and vendors.
- Partner closely with stakeholders across services, sales, finance, and leadership to ensure system workflows support real-world consulting processes and reporting needs.
- Serve as the primary liaison between internal teams and external vendors to ensure effective communication, timely delivery, and successful outcomes.
- Coordinate and support integrations between the new platforms and other core business systems (e.g., CRM, financial).
- Provide ongoing ownership and coordination for key enterprise SaaS platforms, including user administration, licensing, configuration changes, enhancements, and general system maintenance.
- Manage vendor relationships, contracts, renewals, and usage in collaboration with IT leadership to ensure systems are scalable, cost-effective, and aligned with organizational goals.
- Oversee system updates and enhancements, troubleshoot issues, and coordinate vendor support as needed.
- Assist with ISO 27001 program activities related to IT systems, including controls documentation, evidence collection, and coordination with internal or external audits.
- Document system configurations, integrations, and operational processes to support continuity and knowledge sharing.
- Provide regular project updates, risks, and status reporting to senior management, and proactively recommend system or process improvements based on business needs and industry trends.
Requirements:
- Demonstrated experience leading IT or business systems projects, particularly SaaS platform selection and implementation.
- Experience working with vendors through procurement, implementation, and ongoing support.
- Demonstrated experience performing business analysis activities, including requirements elicitation, documentation, and validation across multiple stakeholder groups.
- Strong experience translating ambiguous business needs into clear, actionable requirements, user stories, or functional/technical specifications and system-level solutions.
- Experience in developing RFPs to solicit vendor bids.
- Strong understanding of enterprise SaaS environments, user management, and system governance.
- Proven ability to analyze complex business processes and identify opportunities for simplification, automation, and scalability.
- Excellent communication and stakeholder management skills, especially in cross-functional environments.
- Comfortable working independently in a lean IT organization.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Benefits:
- Comprehensive health coverage: medical, dental, and vision
- Generous time off policy
- 401k w/ match
- Parental Leave
- Flex day for volunteer work, mental health, or personal use
- Telemedicine
- Staff Recognition Program with rewards!
- Employee Wellness
- Employee Referral Bonuses
- Professional Development Opportunities
- Education Reimbursement Program
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