Level 2 System Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Level 2 System Engineer diagnosing and resolving IT issues for an Australian IT Services provider. Managing support tickets and collaborating with clients and internal teams remotely.
Responsibilities:
- Diagnose, troubleshoot, and resolve escalated IT issues across hardware and software systems
- Manage support tickets end-to-end
- Communicate with clients, and collaborate with internal teams and vendors when needed
- Support system migrations and implementations
- Manage multiple priorities
- Document technical solutions
- Deliver high-quality customer service, including night shift coverage as required
Requirements:
- Minimum a bachelor's degree in computer science or related technology
- Minimum of 4 years of relevant IT support or systems engineering experience
- Successfully completed at least 25 technical projects (implementation, migration, or support-related)
- Excellent communication skills in written and spoken English is a must.
- Excellent customer service.
- Focused and process drive window professional service experience
- Experience with an office setting it up & involved with migration projects
- Agreed to work on the night shift
- **Certifications**:
- Sophos Architect Certified
- MCSA (Microsoft Certified Solutions Associate)
- CCNA (Cisco Certified Network Associate)
- Veeam Certified Engineer
- **Technical Expertise:**
- Windows Server
- Office 365 (Setup & migrations) Exchange
- SCCM
- Active Directory Management Tools
- Legal application experience
- Filesite, BigHand, Carpe Diem or Elite
- Networking (configuring firewalls/ routers/switches)
- Remote support (VPN, RDS)
- Virtualisation (VMware)
Similar Jobs
Senior Systems Engineer, Network-Focused
Senior Systems Engineer resolving complex networking and service issues for managed IT company GXA. Collaborating with teams to ensure stable client environments and improve service delivery.
Systems Engineer
Systems Engineer at LeadVenture focusing on infrastructure management and technical services delivery. Overseeing projects for improved efficiency in a SaaS environment.
Senior Systems Analyst
Senior Systems Analyst in charge of developing and executing complex IT solutions for Banco Mercantil's innovation hub. Collaborating with diverse teams to meet business requirements efficiently.
Level 1 System Engineer
Level 1 System Engineer providing first-line IT support for Australian clients. Working remotely from the Philippines on technical issues for a Managed IT Services provider.
Global Trade Systems Analyst
Global Trade Analyst ensuring compliance and efficiency in Global Trade Team at Ciena. Supporting project management, policy development, and training for trade operations with a focus on collaboration.
Senior Systems Analyst
Analista de Sistemas - SR na DOMVS iT focado em desenvolvimento back-end em .NET e suporte em React. Trabalhar com AWS e arquitetura de microsserviços.
Printing Systems Analyst I
Systems Analyst I supporting Epic applications and workflow for patient-first healthcare at Cleveland Clinic. Collaborating with teams to resolve system issues and enhance operational objectives.
Senior IT Systems Engineer, L2 – MSP
Senior IT Systems Engineer supporting the client's MSP team with strong technical skills and client-focused communication. Focus on deploying and managing Windows Server environments and collaborating with clients.
Business Systems Analyst, Salesforce
Business Systems Analyst for Genea, bridging Sales, Operations, and Product teams to enhance internal systems. Focus on Salesforce CRM and drive operational efficiency.
People Systems Analyst
People Systems Analyst managing Workday modules to support global expansion in Time Off, Absence, and Payroll configurations. Join a fast-growing company reshaping professional services.
Staff Software Engineer, Financial Systems Architecture
Staff Software Engineer architecting next-gen financial platform at Command|Link. Leading transition from legacy systems to a scalable SOA for high-volume transactions.
Associate Systems Engineer
Associate Systems Engineer supporting client environments and implementing solutions for small to mid-size clients. Responsible for troubleshooting and providing technical support in a remote capacity.
Landing Gear Systems Engineer
Landing Gear Systems Engineer at Expleo supporting aircraft programme. Leading NWS ECU and Brake Control System development and compliance activities in aerospace engineering.
HR Systems Analyst
HR Systems Analyst designing and optimizing systems for employee lifecycle at ABBYY. Working across People, Data, and Operations to enhance data-driven experiences.
AI Systems Engineer
Senior Software Engineer developing React web applications for fintech startup. Leading technical architecture decisions and mentoring junior developers in modern JavaScript frameworks.
Systems Analyst I – Operations
Analyst for financial institutions at Vericast improving system processes for efficiency and effectiveness. Analyze, modify, and support complex systems with a focus on end-user requests.
Senior Product Systems Engineer
Product Systems Engineer joining GDIT to support IHS EHR program activities. Documenting requirements, engaging in technical design and leading product systems engineering efforts.
Lead Systems Analyst – Imaging
Lead Systems Analyst managing projects through all phases of the system development life cycle for Cleveland Clinic Health System. Collaborating with IT teams to enhance patient care and efficiency.
Revenue Operations, GTM Systems Architect
Design, build, and automate the technology ecosystem that powers SheerID’s GTM teams. Partner with Revenue Operations and GTM leaders for system and process alignment.
Staff Embedded Systems Engineer
Staff Embedded Systems Engineer developing production-grade firmware for energy storage systems. Collaborating with a team to support hardware and software integration in a rapidly growing company.