Ambulatory Systems Analyst II
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Job Description
Epic Ambulatory Systems Analyst II at Cleveland Clinic providing patient-first healthcare and supporting enterprise objectives. Work with Core Epic applications and assist with project development amid passionate caregivers.
Responsibilities:
- Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
- As a Systems Analyst II, assist with essential project development and support enterprise objectives.
- Work with Core Epic applications, handling service requests and incidents submitted through ServiceNow.
- Troubleshoot issues, analyze system breaks, perform configuration updates, and ensure application stability.
- Complete routine support and designated project assignments.
- Provide input to develop solutions.
- Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
- Develop process flow charts and report on project status. Support the development of information system requirements.
Requirements:
- Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience OR a Bachelor’s degree and one year of experience
- For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
- Preferred qualifications for the ideal future caregiver include: Microsoft, CompTIA or equivalent certification
- Obtained Epic certifications
Benefits:
- Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
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