IT Support Specialist, French
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Job Description
IT-Support-Spezialist für französischsprachige Kunden beim deutschen IT-Dienstleister DATAGROUP. Bearbeitung, Klassifizierung und Überwachung technischer Tickets im Service Desk.
Responsibilities:
- Serve as the first point of contact for customers facing technical challenges
- Provide technical support to French-speaking customers
- Document and classify tickets in the ticketing system
- Manage and administer requests in the ServicePortal from Monday to Friday between 6:00 a.m. and 6:00 p.m., for a maximum of 5 days per week and 8 hours per day
- Escalate tickets to the appropriate second-level support teams
- Manage and monitor tickets in accordance with Service Level Agreements (SLAs)
Requirements:
- IT background through completed IT training, a completed degree in IT, or professional experience in an IT Service Desk role
- Customer-focused and service-oriented approach
- Quick learner with strong comprehension skills
- Structured and organized working style
- Excellent communication skills and strong verbal and written expression
- Excellent written and spoken German
- Very good written and spoken English (B2)
- Very good written and spoken French (B2)
- Ability to support French-speaking customers clearly and competently
Benefits:
- Permanent employment on a full-time or part-time basis
- Generous home-office policy with state-of-the-art IT equipment
- Location-independent remote work available
- Subsidy for prescription computer glasses
- Weekly exercise program
- Bike leasing program
- Regular vitamin supplements
- Support for sports and fitness activities
- Deutschlandticket for €35
- Personalized, expert onboarding
- Feel-good management
- Free professional development opportunities
- Various additional benefits
- Company breakfast
- Celebrations and team events
- High appreciation, short communication channels, and fast decision-making processes
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