Manager, IT Service – Software Asset Management
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Job Description
IT Service Manager leading Centene’s enterprise software asset management, licensing governance, and ITSM operations. Partnering across technology, finance, legal, and procurement to optimize compliance and costs.
Responsibilities:
- Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function
- Provides oversight of enterprise system management and event management tools and their maintenance
- Leads ITSM strategies, including collaboration with disaster recovery and business continuity teams
- Manages the performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards
- Leads the enterprise Software Asset Management team
- Oversees software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery
- Partners with Procurement, Finance, Legal, technology teams, software owners, and leadership using Flexera and related tools
- Develops strategies and plans for implementing policies and procedures to ensure high quality and availability
- Defines and maintains service operations KPI metrics
- Oversees planning, hosting, and deployment of operational activities for IT service and support teams
- Oversees batch processing, backup/recovery jobs, system health checks, system reboots, user account management, and system patching
- Oversees enterprise event management tools, including maintenance, configuration, integration, and strategy
- Manages hiring, training, performance reviews, leadership, technical guidance, and coaching for IT Service team members
- Leads the team to ensure stable ITSM operations
- Shares knowledge and develops staff capabilities
- Manages the service operations budget, reporting, and forecasting
- Develops and communicates organizational objectives and motivates team members
- Performs other duties as assigned
- Complies with all policies and standards
Requirements:
- Bachelor's degree and 5+ years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
- Candidates must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
- ITIL Foundations v3 required
- Experience with Windows Server, Active Directory, UNIX/Linux, Data Domain Storage, NetBackup, SolarWinds, Microsoft System Center or equivalent, current networking systems, and ITIL framework and practices desired
- Ability to lead/manage others
- Collaboration and team building skills
- Ability to coach and deliver constructive feedback
- Ability to communicate and make recommendations to upper management
- Effective conflict management skills
- Ability to develop and deliver effective presentations
- Demonstrated negotiation skills
- Enterprise Software Asset Management and software licensing expertise preferred
- Flexera or comparable SAM platform experience preferred
- People leadership, coaching, and team development preferred
- License optimization, compliance, renewals, and audit support preferred
- Data analysis, reporting, dashboards, and data-quality management preferred
- Process governance, controls, automation, and continuous improvement preferred
- Cross-functional collaboration with Procurement, Finance, Legal, and IT preferred
- Strong communication, stakeholder management, and executive presentation skills preferred
Benefits:
- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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